Return and Refund Policy

This policy complies with applicable United States consumer protection laws, including the Federal Trade Commission (FTC) regulations.

Thank you for shopping with KafPoint, Inc. If you’re not satisfied, we offer a straightforward 30-day return policy.
At KafPoint, Inc., we strive to provide our customers with a seamless shopping experience. However, we understand that there may be instances where a return, exchange, or cancellation is necessary. Please review our policy carefully before making a purchase.

Return Policy

Eligibility

  1. You may request a return within 30 days of delivery.
  2. Items must be unused, in original condition, and in original packaging.
  3. Proof of purchase (order number/receipt) is required.

Non-Returnable Items

  1. Customized or personalized products (made uniquely for you).
  2. Gift cards.

How to Return

  1. Contact Us → Email service@kafpoint.com to initiate a return.
  2. Free Shipping → We provide a prepaid return label (no cost to you).
  3. Ship Back → Send to: KafPoint, Inc. 1111B S Governors Ave STE 34116 Dover, Delaware, 19904 United States

Damaged/Defective Items

  1. Report within 30 days of delivery with photos.
  2. We cover return shipping and replace or refund immediately.

Refund Policy

Cancellations

  1. Cancel within 24 hours of purchase for a full refund.
  2. After 24 hours, orders cannot be canceled (including customized items).

Approved Refunds

Refunds are processed within 5 business days after we receive your return.

Exchanges

  1. We offer free exchanges (we cover return shipping).
  2. Contact service@kafpoint.com to arrange.

Contact Info

Company Legal Name: KafPoint, Inc
Website: kafpoint.com
Email: service@kafpoint.com
Phone Number: +1 302 310 4336
Address: 1111B S Governors Ave STE 34116, Dover, Delaware, 19904, United States
Working Hours: 09:00 to 6:00 EST (Monday to Friday)

Expect an answer to your Email within 24 hours.